SHIPPING & RETURNS

Return policy

We accept returns within 14 days from the date of purchase.
- To be eligible for a refund, items must be unused, unwashed, and in the same condition as received, with all tags still attached.
Refund Process:
- To initiate a return, please contact our customer service team at admin@ruynclothing.com to obtain a Return Authorization (RA) number.
- Once you have received your RA number, securely package the item(s) along with a copy of the original invoice and the RA number.
- Send the package to the address
Refund Terms:
- Refunds will be issued to the original method of payment within 7-10 days of receiving and inspecting the returned items.
- Please note that we do not refund shipping charges unless the return is due to our error.
- Buyers are responsible for the cost of return postage.
Exclusions:
- Certain items may not be eligible for return, such as items purchased during promotional events or customized/personalized items, unless they are defective or damaged upon arrival.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund, including return postage costs, upon verification of the damage or defect.
Final Sale Items:
- Items marked as "final sale" are not eligible for return or exchange.

By making a purchase with us, you agree to abide by the terms of this refund policy.

Shipping Policy (US and Canada)

Processing & Shipping Times:

Orders are processed within 2-4 business days after purchase.
Standard shipping to the U.S. & Canada takes approximately 7-12 business days after dispatch
During high-demand periods (holidays, new drops), processing times may be slightly longer.

Shipping Rates:

Tracking Your Order:

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking to update.

Lost or Stolen Packages:

RUYN is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, please check with your local courier or neighbours.
If you believe your package is lost, contact us at admin@ruynclothing.com, and we’ll do our best to assist you.

International Duties & Taxes (Canada):

Orders shipping to Canada may be subject to customs duties or import taxes.
RUYN is not responsible for additional fees—these are determined by Canadian customs regulations.

Wrong Address?

If you realize you entered the wrong shipping address, email us ASAP at admin@ruynclothing.com.
We can update it if the order hasn’t been shipped yet. If it has already been dispatched, we unfortunately cannot make changes.

For any other questions, feel free to reach out!

Shipping Policy (UK)

Processing & Shipping Times:

Orders are processed within 1 business day after purchase.
Standard shipping takes approximately 4-7 business days after dispatch (although most customers recieve their items within 5 working days).
Expect slightly longer processing times during high-demand periods (new drops, holidays, etc.).

Shipping Rates:

Tracking Your Order:

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking updates.

Lost or Stolen Packages:

RUYN is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, check with your local courier or neighbours.
If you believe your package is lost, contact us at admin@ruynclothing.com, and we’ll do our best to assist you.

Wrong Address?

If you entered the wrong shipping address, email us ASAP at admin@ruynclothing.com.
We can update it if the order hasn’t been shipped yet. If it’s already been dispatched, we unfortunately cannot make changes.

For any other questions, feel free to reach out!

Shipping Policy (international) -

IRL, GER, ITALY, FRA, SPAIN, DK AUS, NZ

Processing & Shipping Times:
Orders are processed within 2-4 business days after purchase.
Standard shipping takes approximately 6-10 business days after dispatch (most likely will be earlier than this)
During high-demand periods (holidays, new drops), processing times may be slightly longer.
Shipping Rates:
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be available on select promotions
Tracking Your Order:
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking to update.
Lost or Stolen Packages:
RUYN is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, please check with your local courier or neighbours.
If you believe your package is lost, contact us at admin@ruynclothing.com , and we’ll do our best to assist you.
International Duties & Taxes may apply:
Orders shipping may be subject to customs duties or import taxes.
RUYN is not responsible for additional fees—these are determined by customs regulations.
If you realize you entered the wrong shipping address, email us ASAP at admin@ruynclothing.com.
We can update it if the order hasn’t been shipped yet. If it has already been dispatched, we unfortunately cannot make changes.

For any other questions, feel free to reach out!